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Resource Management

The Allstate Compozed Agile/XP product development lab valued frequent software developer and product designer rotations in order to facilitate knowledge transfer, mitigate the risk of knowledge loss due to absence, and maintain a high quality standard of work. But...they didn't have a simple way to track and enforce these rotations.

My Role

Product Manager and Product Designer led discovery and ideation, conducted user interviews, research synthesis, feature design and prioritization, wireframing, prototyping.

My Team

Alicia Aceves - Software Developer

Keevan Dance - Software Developer

Problem

As part of Allstate's Compozed Lab, our team knew how much the engineers and designers valued working on a variety of products. However, the managers were still working off an Excel spreadsheet to track who is working on what, what skills people have, what they want to work on next, etc. There was no simple way to keep track of the employees in the lab. Managers said they felt like they were never fully up to date about developer/designer assignments, and had no way to create and share out possible rotations. 

Process

My team and I immediately jumped into discovery and research. We conducted user interviews with product managers, developers, designers, and managers throughout the lab to understand what their pain points were around rotations & what they hoped to get out of a resource management tool. Then, we synthesized our research to find that the most important parts of our MVP would be:

– A "sandbox" environment where managers could play around with rotations without making a permanent change

– A view of the products currently in the lab and who is assigned to them

– A sortable list of all the employees in the lab

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While my team began their technical work, I created our low-fidelity wireframes and prototype. I began conducting some preliminary desirability testing amongst our stakeholders and managers within the lab.  From the testing, our team learned about some more necessary features for our MVP. These features included:

– The ability to save draft versions of potential rotations

– More detail around each product (description, technical skill set required, organization it is aligned to)

– Employee's history of product assignments

This product is currently being used as a resource management tool at Allstate. I was unable to save my final designs that were released to production due to the sensitive nature of the information, so please reach out if you would like to discuss this product in more detail. 

Results

Methods used:

– User interviews & research

– Desirability and usability testing

– Competitive analysis

– User journey mapping

– Persona creation

– Identifying the problem & our assumptions

– Feature identification & prioritization

– User acceptance testing

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